Refund policy

Returns & Refunds

We want you and your pet to love your order. If something isn't right, we're here to help.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — no need to send the item back.

Changed your mind?

You may return unused items in their original condition and packaging within 30 days of delivery. Contact us first and we'll provide return instructions. Return shipping costs are paid by the customer, and original shipping charges are non-refundable. Once we receive and inspect the return, your refund will be issued to your original payment method within 5–10 business days.

Final sale items

For health and hygiene reasons, opened food, treats, and consumables, as well as costumes or apparel that have been worn, cannot be returned unless they arrived damaged or defective.

Lost packages

If your tracking shows no movement for 30 days or your order never arrives, contact us and we'll send a replacement or refund.

Need help?

Reach us anytime through our Contact page and we'll respond within 1–2 business days.